Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will offer you a full refund or exchange (within return period)
Delivery
The delivery area for www.conditionsapply.com online store covers each country in the world and offer a Free shipping & duties paid by sender worldwide.
Delivery times and methods
The Conditions Apply uses UPS for delivery. Then the average delivery time is approximately 5 to 13 working days depending on the country of destination. Deliveries take place from Monday to Friday between 9 am and 7 pm.
Tracking your order
You will be notified via email with the tracking number once your product(s) has been shipped & you will then be able to track this on the shipping provider’s website.
Procedure for returns or exchanges
In accordance with national and European legal provisions for consumer protection, you have 14 days of the product being delivered to you (7 Days if purchased on Sale) without having to provide any justification or pay any penalties.
Please complete the return form given on the bottom left hand corner of the screen and return the items to the address below:
- Online Returns -
2 Austin street
Shoreditch, E2 7NB
United Kingdom
My item is faulty or different to the one I ordered
If your item is faulty (i.e. received damaged or manufacturing fault) or different to the one ordered, Please notify us by email to eshop@conditionsapply.co.uk with details and photographs of the product.